Job Title: Call Center Representative – DSL
Languages: Very good spoken & written English
Country: Egypt
Job Category: Customer Service
Job Type: from 3:00 PM to 11:00 AM (2 days off)
Description: Answer inbound calls, call center to handle customer
inquiries and complaints Handle all customer issues and
problems while showing sympathy, being practical and
serious when handling customers problem in order to gain
the customers satisfaction. Document all calls onto the
system which allow us to develop our products and service
Report any problem or shortage with system to the
managers in order to develop it Contact other departments
(i.e: NOC and FE) in complex technical cases in order to solve
customer problems in less time
Communicate effectively via email and over the phone with internal &
external clients Notify supervisors of issues or trends that
may require an action or escalation in order to minimize
customers down time.
Focus on increasing service quality level to increase
customer satisfaction
Qualifications: Bachelor Degree in any related field.
Gender: male
Experience: 0 –1 call center experiences
Other Skills: Customer Service & Communication skills Telephone
etiquette, Customer service skills, attention to details, Ability
to follow specific instructions, Basic math, Logical and
analytical skills, Telephone problem solving skills, & Good
social skills , ADSL technical background is a plus
Job Contact Info: send C.V to [email protected] with new pic