Categories: وظائف خالية فى مصر

وظائف فى Misr Online مايو2015

Misr Online Company for integrated solutions and security systems
Located in Nasr City
Customer Service Representative
About the Job
Female Customer Service Representative

• Greet customers warmly and ascertain problem or reason for calling.
• Resolve customer complaints via phone, email, mail, or social media.
• Assist with placement of orders, refunds, or exchanges.
• Advise on company information.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Place or cancel orders
• Answer questions about warranties or terms of sale.
• Suggest solutions when a product malfunctions.
• Work with customer service manager to ensure proper customer service is being delivered
Job Requirements
• Preferably in possession of a business / commerce diploma or degree, or at least 1 years work experience in Sales & customer service or similar field
• Oral and written skills, strong interpersonal skills and superior organizational abilities.
• Ability to be flexible and multitasking.
• Qualified in professional use of Microsoft tools
• Excellent fluency in English spoken and written is a must

Sales Executive -Security and Surveillance ( Telesales)

About the Job
• Knowing the company and related products and/or services very well
• Present the company and related solutions within his appropriate sectors and/or named accounts.
• Building a strong pipeline from both Individuals and corporate – Preparing elegant professional proposal
• Closing sales successfully.
• Initial calling for a new potential customers and building up a strong pipeline
• Follow up with existing related sector customer Database to and new accounts to build up a strong pipeline.
• Coordinate with the customer services of what is the new schedule and the best scheduling for prospective customer
• Generate new quotations and/or proposals
• Promote positive relationships with vendors and distributors
• Prepare and analyze complex and technical specifications of products
• Evaluate market demand and try to meet customers needs and expectations
• Provide customer services after selling the product or service
• Provide customers relevant information about the products and services the company sells
Job Requirements
• University Graduate
• Graduate with 2+ years’ experience in a sales position (preferable from similar environment)
• A proper IT background will be an advantage
• Excellent oral and written communication skills
• Excellent oral and written English language
• Interpersonal competences and presentation skills
• Excellent telephone manners
• Highly organized and good planner
• Efficient in time management
• Able to work under pressure
• Able to meet deadlines
• Excellent negotiation skills
• Team worker
• Able to supervise and coordinate a team
• Business awareness
• Polite and problem solver