Help Desk Agent Jobs Jan2014

Job Title
– Help Desk Agent
Job Description
– Answer phones professionally.
– Respond quickly and effectively to requests received through the employees.
– Ask questions to determine nature of problem.
– Provide technical assistance and support for incoming queries.
– Follow up with customers to ensure issue has been resolved.
– Gain feedback from customers about problem-solving process.

Requirements
– Good command of English language.
– Network Basic.
– Supporting Users.
– Troubleshooting Microsoft windows.
– Communication Skills, Customer Service Skills and Problem Solving Skills.
– Fresh Graduate.
– Males Only.

Work Conditions
– Work place: Nasr city
– Dress: smart casual
– 1 day off
– 8 working hours “rotational shifts”

If you interested kindly send copy of your CV include photo to hr@teleconnectcc.com and write in e-mail subject “HD Agent”.