Customer Service Representative jobs at et3arraf SAL April 2020

et3arraf is hiring a Full-time Customer Support Representative!

We are a leading mobile applications company specialized in tailoring matchmaking applications to the Muslim community since 2012.

we are hiring a Customer Support Representative to join our team immediately.

Responsibilities:

• Reply to users’ inquiries by chat or email only by following the company’s processes and rules.
• Solve reports received by investigating suspicious users’ profiles and take the right action to keep our community safe.
• Approve or reject users’ profiles the company’s rules.
• Providing daily reports based on users’ suggestions and feedback to the communication team.
• Follow up on customer interactions.
• Provide feedback on the efficiency of the customer service process.
• Ability to work on rotational shifts.

Requirements:

• Perfect Arabic and English language.
• Bachelor degree holder.
• Familiar with CRM systems and practices  like Manychat, Intercom, etc.,
• Stable internet connection, and owner of a computer.
• Availability during the shift is a must.
• 1 to 2 years of experience minimum.
• High communication skills.

To apply from HERE:

https://www.linkedin.com/jobs/view/1810054871/?alternateChannel=search