Technical Support jobs at INTELLISC January 2020

Intellisc Egypt is hiring “Technical Support Specialist”

Location: Nasr City

Purpose of the Job:

To provide first and second level product support, provide remote and on-site technical consulting and training on the company products; document troubleshooting and problem solving steps; assign customer incidents to back office support engineers; monitor customer incidents to ensure that service level agreements are being satisfied.

Main Duties:

• Communicate with the IT resources of the client to explain technical requirements including web integration and equipment configuration.

• Configure and customize our platform to meet the specific needs of each client.

• Perform periodic visits to the sites to monitor the system/users behaviors and report any incident to the project team.

• Contribute in deployment in staging & Production activities

• Support Go-Live activities

• Perform the set-up and initial maintenance of the production system and advise the client’s operational staff on these tasks.

Job Requirements:

· 1-3 YOE handling enterprise software solution implementations in governmental bodies

Please send your CV at careers@intellisc.com &Mention “Technical Support Specialist “ in the mail subject.