Categories: وظائف خالية فى مصر

Application Support JDs jobs at Al Ahly Medical Company December 2019

Al Ahly Medical Company is seeking to hire Application Support

JDs:

- Provide first level support for production issues across multiple applications, including problem identification, definition, and implementation of short-term work around and coordination of long term software solution IT team and software suppliers.
- Ensure that the business application systems supported by the software suppliers are maintained to the highest possible standard with maximum levels of attainable productivity and efficiency.

Working continuously on a task until completion (or referral to third parties, if appropriate).
System configuration, scripting, and new user administration as required Business Support
provide user training and training materials and arrange third party training.
Diagnose and resolve day-to-day live system issues in timely manner based on their severity.
Maintain ongoing communication with end-users, Senior application support, QA team, and development team (software supplier) on reported issues.
Data migration and testing.
Test configuration changes in a test environment prior to pushing into production

Qualifications:

1-University degree in Software/Computer Engineering, Computer Sciences, or related field.

2-Minimum of 2 years’ experience in a software development context

3-Ability to understand and write SQL Database queries (Oracle Database)

4-Preferred Previous experience in TPA (Medical insurance System) or other business application HMIS, ERP is plus 5-Strong critical thinking and analysis, meeting facilitation, verbal and written communications.

6-Strong troubleshooting and multi-tasking skills.

7-ITIL certification is a big plus.

8-Internal Customer oriented with a good understanding of SLAs.

If you are interested kindly send your updated CV to, recruitment@ahlymedical.com Kindly mention the job title in the email subject, emails without subject would be neglected.