Al Ahly Medical Company is seeking to hire Application SupportJDs:
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- Provide first level support for production issues across multiple applications, including problem identification, definition, and implementation of short-term work around and coordination of long term software solution IT team and software suppliers.
- Ensure that the business application systems supported by the software suppliers are maintained to the highest possible standard with maximum levels of attainable productivity and efficiency.
- Working continuously on a task until completion (or referral to third parties, if appropriate).
- System configuration, scripting, and new user administration as required Business Support
- provide user training and training materials and arrange third party training.
- Diagnose and resolve day-to-day live system issues in timely manner based on their severity.
- Maintain ongoing communication with end-users, Senior application support, QA team, and development team (software supplier) on reported issues.
- Data migration and testing.
- Test configuration changes in a test environment prior to pushing into production
Qualifications:
1-University degree in Software/Computer Engineering, Computer Sciences, or related field.
2-Minimum of 2 years’ experience in a software development context
3-Ability to understand and write SQL Database queries (Oracle Database)
4-Preferred Previous experience in TPA (Medical insurance System) or other business application HMIS, ERP is plus 5-Strong critical thinking and analysis, meeting facilitation, verbal and written communications.
6-Strong troubleshooting and multi-tasking skills.
7-ITIL certification is a big plus.
8-Internal Customer oriented with a good understanding of SLAs.
If you are interested kindly send your updated CV to, [email protected] Kindly mention the job title in the email subject, emails without subject would be neglected.