Operational Team Leader (call centre) jobs in Maadi October 2019

we are hiring Operational Team Leader (call center)

Job Type: full Time

Location: Cornish Maddi

· Follow up day-to-day on the team to make sure that they follow the right process and procedures.

· Make sure that Customer’s complaints or requests got solved from the first time .

· Track the team performance and set a proper action plan when needed.

· Monitor Agents’ performance and Transactions then deliver the feedback also effective coaching on time and on a regular basis to each team member.

· Motivate team members, listen to team members’ feedback and resolve any issues or conflicts.

· Generate clients’ reports and send it on time.

· Report team performance to the Supervisor on regular basis (weekly/monthly).

· Communicate and Make sure that the team got acknowledged by any updates on KB whether it is major or minor.

· Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.

· Manage real time.

· Perform second interview for Agents.

if you are interested please send me your cv sara@evaazoffers.com