we are hiring Operational Team Leader (call center)Job Type: full Time
Location: Cornish Maddi
About the Job
· Follow up day-to-day on the team to make sure that they follow the right process and procedures.
· Make sure that Customer’s complaints or requests got solved from the first time .
· Track the team performance and set a proper action plan when needed.
· Monitor Agents’ performance and Transactions then deliver the feedback also effective coaching on time and on a regular basis to each team member.
· Motivate team members, listen to team members’ feedback and resolve any issues or conflicts.
· Generate clients’ reports and send it on time.
· Report team performance to the Supervisor on regular basis (weekly/monthly).
· Communicate and Make sure that the team got acknowledged by any updates on KB whether it is major or minor.
· Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.
· Manage real time.
· Perform second interview for Agents.
if you are interested please send me your cv [email protected]