About the Job
- This role is responsible to identify and initiate tactical and strategic activities within fulfillment, including process development, process execution and improvement, measurements, tools and operational support. Activities may also include leading local, global and/or large scale projects focused on transforming process with end-to-end integration and process management. This role includes individuals with responsibilities for leadership, relationship, process and operational support, including support to the brands and sales teams. Manage projects with sound problem-solving techniques and solutions orientation. Monitor and evaluate process execution, trends and root causes, business performance, and business controls to promote client satisfaction and achieve operational results. The employee guides functional objectives or technologies.
Job Requirements
Skills:
- Environment:
- Professional knowledge related to incumbent’s function/business unit and its processes.
- Communication/Negotiation:
- Advise other professionals. Effectively utilize group dynamics. Negotiate to define approaches and goals.
- Problem Solving:
- Recognize complex problems related to functional objectives. Analyze situations and implement solutions, or develop new system elements, procedures or processes. Creativity and judgment applied to developmental work on different projects within the business environment.
- Contribution/Leadership:
- Provides ongoing technical /operational guidance to lead professional work teams, conducts special projects, or manages department(s) (national or international). Understand department/ functional mission and vision. Defines and decides objectives within specified business concept or project and may have responsibility for tools and assigned resources. Utilizes expertise to directly influence people outside department or function. Sometimes no precedent exists.
- Impact on Business/Scope:
- Accountable for department results and for activities and/or projects involving multi-functional teams. Regularly participates in overall functional program planning. Activities are subject to business measurements, impact customer satisfaction, and impact project costs or expenses.
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