Senior Manager-Content-CLU Jobs in Al Mosafer October 2019

Managerial Responsibilities

• Defines performance goals at the start of the year in discussion with director accommodation – CoE and ensures that the goals are achieved during the course of the year.
• Provides inputs for the development of strategy of the Data Loading/Content Department in line with the CoE Division strategy, and supports in cascading the same to the department’s annual operating plan.
• Drives the team results through effective planning, resource allocation, work allocation, monitoring and decision-making in order to achieve the Department-level KPIs.

Core Responsibilities

Data Loading and Content Operations Management

• Oversees the end-to-end operations of loading content and contracts on the ATG systems in an efficient and effective manner.
• Establishes standards of performance for the operation and manages teams to achieve the requisite performance standards.
• Implements adequate workflow systems, monitoring mechanisms, and control mechanisms.

Workforce Management

• Oversees the development of workforce plans in line with projected work load to enhance utilization of resources.
• Ensures effective and efficient utilization of resources in order to deliver on the day-to-day operations for the Data Loading Department.

Employee Performance Enhancement

• Identifies improvement initiatives and tools required for the Data Loading Department employees in order to increase employee productivity and enhance operational quality.
• Ensures that any new capability requirements are identified and new business solutions are built to enhance the operational efficiencies.

Quality & Process Improvement

• Devises process improvements to optimize the use of automated solutions in order to conserve agent capacity and deliver faster service.
• Liaises with the Information Technology CFU, to provide inputs on technology requirements and data loading issues.
• Oversees the implementation the quality initiatives for the Data Loading Division and ensures that the quality control measure are adhered to.
• Ensure quality of content meet online market performance criteria

Coordination & Communication

• Ensures timely and relevant communication of process and organizational updates to agents through structured formal and informal communication channels.
• Ensure the communication with key stake holders internally for optimization projects (product development technical team)

People Management Responsibilities

§ Defines goals and key performance indicators for each member of the team and ensure effective implementation of the ATG performance management process.

• Manages the team members by evaluating their performance, providing feedback on an on-going basis, identifying development needs and coaching them to ensure capability development.

Performs other responsibilities and tasks as directed by the director of accommodation – CoE in order to meet sector objectives.