Sales Support Specialist Italian Account Jobs in Vodafone September 2019

Role purpose:

To provide support by performing highly complex, sales-related administrative activities for sales representatives/ account managers and channel partners, thus enabling them to spend more time with their customers. To provide subject matter expertise regarding analysis and manipulation of data

Tracks transactions and prepares reports regarding information such as order status, sales results and leads.

• Tracks contracts and framework agreements.

• Completes highly complex saving analyses.

• Prepares customer-facing reports and analytics on usage and spend, prepares dashboards and reports for customer meetings. Creates finance templates.

• Prepares customer/ competitive analysis profiles and tailored presentations by country.

• Proposes pricing models, prepares pricing templates, tracks the pricing process.

• Provides availability – on behalf of the sales team – to large and highly sensitive top customers for issues like tariff changes, device ordering, data checks.

Supports revenue growth through lead-generation and penetration of small and independent subsidiaries of large customers. Participates in customer calls.

• Manages escalations.
• Represents the sales team with internal senior stakeholders.

• Actively participates in the Service Champion program