For immediate hiring: Job title: CRM Specialist Location: El maadi Qualifications: •1-5 years experience prefer on shipping fields •Very good English and skills on Microsoft office “word/Excel” •Excellent communication skills •Bachelor or master degree •Identify any issue and working immediately to solve it. • Previous Experience in customer care field. Scope of job: • Handling the different complaints channels (CRM- Call Center – Website – Individuals) within 48 Hours. •He/She will follow up on clients requests and make sure that they are met on a timely manner. • Follow up and report the execution of residents/customers request are fulfilled on a timely manner. • Arranging visits to customers to the Branch to solve the complaints • Ensuring the root cause resolutions are done for any complaint to avoid complaints’ repetition.
• Providing the customers with accurate information related to the company’s products and services. • Ensure that all complaints are received and handled efficiently in a way that exceeds our customers’ expectations • Handling all of service requests through the service requests by customers investigate their request to solve their problems with the maximum satisfaction and according to the request service level . • Contact with all Customer to inform them about campaign and arrange appointment to visit the nearest branch . • Coordinate with Call center and Marketing Dep. to manage the Operations of the Complaints Management Team managing the relationship between GTS and the customer. If you interested please send your CV to: [email protected] Please mention the job title in the subject Good luck for all applicants
