Alfa Ceramic is hiring Service Desk Job Description: * To take the ownership and responsibility of an issues related to end users from start through to a successful resolution& to provide the users ticket no# from his/her tracking tools * To redirect the incidents or requests to the next level including his/her basic troubleshooting * To document the resolution actions and the details description in his/her daily reports
* To follow the IT procedure policy & standards software * To monitor & install system network& telecommunication devices * To provide a monthly report on the status of IT assets such as PC’s attendance machines DVR Switch’s modems servers …. etc. * To support IT Management during projects or majors incidents technology change& updates * Requirements: * Bachelor Degree: Computer Science or equivalent * CCNA&MSCA is a must * Fresh Graduate * Work location: 6th Of October * Transportation is provided * Salary: Negotiable If you are interested please send us your resume at ([email protected]) attention Eng.Hany Fayeek
