Career Opportunities: CS OfficerKey accountabilities
Sales Achieve sales targets covering all required banking products as per branch business objectives
Sales opportunities Identify sales opportunities and utilize those to achieve customer efficiency
Products Explain products and services to customers in order to achieve sales
Customer service Deliver high quality customer service and exceed satisfaction goals by reducing customer complaints
Complaints Resolve issues and complaints from customers; escalate issue when outside authority
Customer requests Process requests from existing and new customers and provide them with excellent service from day 1
Customer administration Send, receive and file confirmations and ensure transfers are properly processed
Customer records Create, update and maintain relevant customer records ensuring that data is recorded appropriately
Corporate governance Ensure all activities comply with corporate governance & regulatory/legal frameworks
Transactions: Process Branch non-cash operational transactions
Education:
Bachelor’s degree / Equivalent Qualification Or equivalent experience
Knowledge:
Communication Skills
Knowledge of products & services
Understanding of customer needs
Knowledge of cash management processes
Experience:
Minimum 0 years of experience in various branch roles
Experience gained as part of the ABK training programme
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