الوظيفة المطلوبة: Technical software engineer
جهة العمل: Ajyal information systems
الدولة: وظائف خالية فى مصر
المحافظه: Cairo
تفاصيل الوظيفه:
Ajyal Information Systems is hiring Software Application Support Engineer
About the Job:
• Responsible for the implementation and support of ERP solution in accordance with clients’ interests and business requirements.
• Analyzes customer reported problems and reports to appropriate channels problem areas in products.
• Delivers technical training to newly hired support staff.
• Support ticket classification, Re – Prioritization, user clarification, response to user queries. Ticket escalation to the next level of support.
• Responsible for the implementation and support of ERP solution in accordance with clients’ interests and business requirements.
• Configure business on ERP system
• Collects and analyzes business and accounting requirements.
• Recommends new strategies and programs for customer support and satisfaction.
• Loads company’s software products onto computers at customer site.
• Analyzes business process, design and implement business cycles and workflows.
• Responds to client inquiries concerning product operation and diagnoses system hardware, software, and operator problems.
• Instructs users on use of software products, and manuals.
• Provides updates, status, and completion information to manager, problem request tracking system, and/or users.
• Responsible for customer’s smooth operation on company products.
• Reports any and all problems which might affect total customer operation performance to customer’s management and to his manager.
• Aids customer in implementation issues and final results verification.
Job Requirements:
• Bachelor’s degree, with accounting/ business/ information systems /Computer science
• 0-2 years of relevant experience
• Microsoft SQL knowledge
• Microsoft Windows and Office knowledge
• Good knowledge of business processes & accounting
• Excellent planning and communication skills
• Ability to read and interpret documents such as operating and maintenance instructions, procedure manuals, analysis documents.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to calculate figures and amounts.
• Willing to travel abroad
Location At : Elmaadi – Cairo
Please send your CV. to: [email protected]
الهاتف: 000999
البريد الالكترونى: [email protected]