وظائف سكرتيرة بمؤسسة istem ابريل2017

Secretary Job Duties:
• Attracts potential customers by answering product and service questions; suggesting information about company services.
• Answering current customers’ requirements and questions
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.

• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

Secretary Skills and Qualifications:

– Customer Service
– Product Knowledge
– Quality Focus
– Problem Solving
– Market Knowledge
– Documentation Skills
– Listening
– Phone Skills
– Resolving Conflict
– Analyzing Information
– Multi-tasking
– College Graduated.
– Age not more than 25 years old.
– No Previous Experience required.
– Fresh Graduate are welcome.
– Females Only
Please send Your C.V. to the following email address:a.farouk@istem-eg.com