Quality Assurance Specialist is urgently required in a telecommunication company in 6th of October
Job role:
-Perform quality assurance audits on phone calls and case logs.
-Review and grade customer contact events for technical accuracy, compliance to policies and procedures and observable soft skills.
– Provide feedback to assist in the creation of quality standards and
– Performing Case and Call assessments within agreed timeliness — Producing Quality Reports.
– Listen to Calls both Live and recorded Daily Case monitoring Compile,
– Customer surveys.
Requirements :
English or Spanish language required.
1-3 Years of experience
if you have the required please send your CV on [email protected] with the subject (QA)