Job description
Role Purpose:
Act as a frontline interface with customers of Vodafone companies worldwide. Role involves responding to customers over the phone and resolving their inquiries. The main purpose is to facilitate and provide a Vodafone global customer service standard.
Key Accountabilities:
-Own and manage the client relationship: resolving calls efficiently and effectively.
– Ensure service level agreements are met and maintained.
– Work as part of a team to ensure offering world-class Customer Service at all times.
– Be proactive in regards to the improvement of processes and procedures.
– Communicate positively with all involved parties in order to facilitate customer’s reception of the expected distinguished service.
– Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service.
– Mentor and support new employees.
– Use the job tools (telephone and computer) effectively.
– Meeting service level in handling all transactions measured through productivity reports.
– Accuracy in handling all assigned tasks.
– Attendance and punctuality.
– Maintain professional work relationships with colleagues, supervisor and manager.
– Teamwork spirit.
– Flexibility.
Person Specification: Technical Skills/Professional Expertise:
Technical Skills:
– Fluent Italian.
– Strong verbal communication skills.
– Demonstrates a positive, enthusiastic, friendly attitude.
– Proficiency in using MS Office application
Personal Skills:
– Customer service oriented.
– Discipline & strict compliance with policies & procedures.
– Ability to learn, seek knowledge and self development.
التقديم
https://vodafone.taleo.net/careersection/2a/jobdetail.ftl?job=SIX000029&lang=en&src=SNS-102