وظائف خدمة عملاء بتوكيل مرسيدس يونيو2016

Customer Care Specialist Jobs In Egypt And Career In National Automotive Co. NATCO – Mercedes Vacancies In Cairo 2016
Employer National Automotive Co. NATCO – Mercedes
Job Title Customer Care Specialist
Vacancy Deadline(mm/dd/yy) 7/5/2016
Languages Excellent English Skills

Languages Arabic, Excellent
English, Excellent
Country Egypt
City Cairo
Job Category Customer Service, Marketing, Automotive
Job Type Full Time
Job Level Junior
1. Responsible for gathering all complaints related data and investigate each incident to ensure resolving all issues. 2. Conducts customers phone calls to collect data and update the CRM System. 3. Conducts follow-up phone calls with customers to ensure that the service they received met with their full satisfaction. 4. Conducts monthly follow-up and reminders phone calls with customers for insurance renewal 5. Recieves all sales inquiries and web contacts and forward to the showroom manager and follow up on actions. 6.Brings complicated complaints to the immediate attention of the CR Supervisor.
Qualifications University graduate; min 2 years experience in customer service Very Good computer skills Very Good communication and English language skills Customer Focus and follow up
Gender Any
Car owner Any
Experience 1 – 2 Years.
Salary (L.E.) Negotiable
Comments – Prefered to live near Giza ( 6 October – Zayed )
Job Contact Email hr@natco-mercedes.com